TELEPHONY CAPABILITIES
A connected portfolio for the way organisations work.
Solutions are selected around your users, sites, current infrastructure, call patterns and support requirements. Final platform and feature availability depends on the selected model, licence, carrier and configuration.
01 / CALL CONTROL⌘
IP-PBX & business phone systems
Centralise extensions and manage internal and external calling through a business phone system. Depending on platform capabilities, call flows may include auto-attendants, ring groups, queues, voicemail, transfer rules, business-hour routing and extension permissions.
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02 / CLOUD VOICE☁
Cloud and hosted telephony
Consider hosted calling for distributed teams, multiple offices or organisations that want to reduce dependence on a locally managed PBX. Planning covers user licensing, internet resilience, emergency calling requirements, security, number portability and provider responsibilities.
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03 / ENDPOINTS▣
Business IP phones & devices
Identify desk phones and compatible endpoints for reception, management, customer service, shared spaces and general staff. Selection considers line keys, display, headset support, PoE, provisioning, codecs and compatibility with the intended call platform.
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04 / INTEROPERABILITY⇄
SIP trunks, gateways & migration
Connect IP voice platforms to supported SIP services or bridge suitable analogue and digital equipment with appropriate gateways. Before migration, we review interfaces, numbering, call routing, existing lines, carrier settings and the equipment’s support status.
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05 / COLLABORATION◎
Unified communications
Where required, bring voice together with collaboration workflows and supported communication tools. The proposed design depends on the chosen vendor ecosystem, licensing, endpoint compatibility and the integrations required by your teams.
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06 / LIFECYCLE⟳
Deployment, testing & support planning
Structure implementation around an agreed scope: configuration, call-flow validation, endpoint testing, user handover, documentation and support escalation. Ongoing support coverage and service levels are defined by the relevant agreement.
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